Returns & Exchanges

Ormonde Jayne is committed to your satisfaction, offering a 14-day return window for products in their original, unopened condition and packaging. Please note that for hygiene reasons, we cannot accept returns on fragrances that have been unsealed or used.

1

Contact Customer Care

Email our dedicated support team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack your items in the original shipping box, ensuring the product remains in its cellophane-wrapped boutique packaging to prevent damage.

3

Dispatch the Return

Affix the provided return label and drop your package off at an authorized courier location, ensuring you retain a copy of the tracking receipt.

4

Quality Check & Refund

Once our atelier receives and inspects the return to confirm its pristine condition, we will issue a full refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing